|16. Jan. 17|
Outstanding customer experience delivery seems to be on everyone's agenda today, but since it's relatively new, which department or personality should assume responsibility for its planning, execution, and leadership?
|22. Dec. 16|
|07. Dec. 16|
|14. Nov. 16|
|18. Oct. 16|
|30. Sep. 16|
|05. Aug. 16|
HL Group's Customer Business Services Director Jaana Inberg believes that customer experience is about the business putting itself in the shoes of the customer and making sure that any discomfort felt will be addressed. How does it play out for suppliers?
|27. Jul. 16|
Consumers these days are more prepared, informed, and knowledgeable about what they want to purchase before hitting the store. With digitalization, the customer experience bar has been raised higher and companies find themselves working double time to reach it. Where should they focus their energy and resources on? Retail experts share their thoughts.
|21. Jul. 16|
Where does the challenge lie in improving customer experience? Loo van Eck CEO Martijn Jacobs says it's not with procedures, systems or marketing changes, but in giving customers the gift of your undivided attention.
|24. Jun. 16|
|23. Jun. 16|
|22. Jun. 16|
|21. Jun. 16|
|17. Jun. 16|
|08. Jun. 16|
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