All News

  • Show more Industries
  • Show more Topics

Clear Search

News Published

Tailor-Made Customer-Centric Service Model as a Key Customer Experience Differentiator

What has changed in excellent customer experience delivery today? For PQR's Mourad Rerhioui, "Anyone can prepare, choose, and benchmark services, today."

27. Apr. 17

Customer Engagement in the Digital Age: Make it Personal

For Marije Gould, Marketing Vice President, EMEA, at Verint, the undisputed mode of service that customers prefer is still human interaction, but this time it can't do without digital capabilities and integrated systems and processes.

24. Mar. 17

[Video] Find out what our customers said about the importance of a great customer experience

We spoke with ICA Gruppen's Håkan Gustavsson and Pulsterveys Oy’s Miina Pulkkinen about customer experience at our events in Finland and Sweden. Here's what they said:

07. Mar. 17

What’s on their Mind? – The Daunting Task of Building the “Perfect” Customer Experience Strategy

What do customers want? How do they want it and where do they want it?

28. Feb. 17

E-Commerce Trends for 2017

Unified commerce, extremely flexible logistics, and artificial intelligence will affect your way of doing digital business in 2017. We have selected three trends that we think will have the biggest impact on e-commerce this year.

08. Feb. 17

Ensuring Your Customer’s Success Leads to Your Own Success

Forrester calls these days as the "Age of the Customer" and the buzzword "customer experience" reappeared like a new business concept. It’s, of course, not. Immeo's Strategy Executive and Partner Simon Aisen shares his customer experience insights and tips on how to excel at it.

07. Feb. 17

Seeing the Whole Story in Your Data: Top Tips for Achieving a 360° View of Your Customer

Paul Winsor, Qlik's Market Development for Retail and Services Industries Director shares his top tips for knowing your customer in a data driven world.

01. Feb. 17

[Report] The Experience Organization: Building a Customer-Driven Business

Based on 4,201 responses by top executives from Europe and Southeast Asia's largest organizations, the report is a closer look at the strategic development of customer experience across functions, industries, and regions.

27. Jan. 17

Excellent CX Delivery Starts from Within

What does exceptional customer experience in HR entail? HRM Partners CEO Paula Kilpinen believes it first must be inward then outward.

16. Jan. 17

Whose Responsibility Should Customer Experience Be?

Outstanding customer experience delivery seems to be on everyone's agenda today, but since it's relatively new, which department or personality should assume responsibility for its planning, execution, and leadership?

22. Dec. 16

Three Candidates Named for the 2016 Omnichannel Strategy of the Year Award

Announcing the candidates for the 2016 Management Events Marketing and Sales Omnichannel Strategy of the Year Award in Denmark.

07. Dec. 16

High-Performance Wireless Network Solution for a World-Class Distribution Center

Aerohive, a leader in mobility and cloud networking solutions, was tasked to provide Wehkamp, the largest e-commerce distribution center in the world, with wi-fi access points.

14. Nov. 16

Elisa’s Hintasaarnaajat is the Marketing Project of the Year

Hintasaarnaajat by Elisa Oy was chosen as the 2016 Management Events' Marketing Project of the Year in Finland.

18. Oct. 16

House of Einstein’s Jantien Herfst Wins the Marketing Influencer of the Year Award

House of Einstein took home the Management Events Marketing Influencer of the Year Award 2016 at the 600Minutes CMO event in The Netherlands.

30. Sep. 16

What are the customer-centric essentials in your industry?

Pekka Puustinen of Keskinäinen Eläkevakuutusyhtiö Ilmarinen shared his thoughts on the essentials of customer-centricity at the IndustryForum Banking & Insurance in Finland.

05. Aug. 16
1 2 3 7

The Most Efficient Working Day!

Invited Guests

The most efficient working day. Insights and ideas from the stage and from a network of executives. The best solutions for your business challenges.

Read more »

Solution Providers

Meet executives with investment needs. Bring your solutions and insights to your most potential clients. 11 markets, 20 000 executives, guaranteed meetings.

Read more »

Management Events brings together top-level executives and solution providers, providing high value to both parties. Our concept attracts 20 000 visionary leaders to our events in eleven countries, over 170 times a year. Management Events Surveys provides insights and trends for solution providers and executives, helping them gain deeper understanding of challenges and needs of the largest corporations.

Sorry but your browser screen is too small for this site.