|27. Apr. 17|
For Marije Gould, Marketing Vice President, EMEA, at Verint, the undisputed mode of service that customers prefer is still human interaction, but this time it can't do without digital capabilities and integrated systems and processes.
|24. Mar. 17|
|07. Mar. 17|
|28. Feb. 17|
Unified commerce, extremely flexible logistics, and artificial intelligence will affect your way of doing digital business in 2017. We have selected three trends that we think will have the biggest impact on e-commerce this year.
|08. Feb. 17|
Forrester calls these days as the "Age of the Customer" and the buzzword "customer experience" reappeared like a new business concept. It’s, of course, not. Immeo's Strategy Executive and Partner Simon Aisen shares his customer experience insights and tips on how to excel at it.
|07. Feb. 17|
|01. Feb. 17|
Based on 4,201 responses by top executives from Europe and Southeast Asia's largest organizations, the report is a closer look at the strategic development of customer experience across functions, industries, and regions.
|27. Jan. 17|
|16. Jan. 17|
Outstanding customer experience delivery seems to be on everyone's agenda today, but since it's relatively new, which department or personality should assume responsibility for its planning, execution, and leadership?
|22. Dec. 16|
|07. Dec. 16|
|14. Nov. 16|
|18. Oct. 16|
|30. Sep. 16|
|05. Aug. 16|
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