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Excellent CX Delivery Starts from Within

What does exceptional customer experience in HR entail? HRM Partners CEO Paula Kilpinen believes it first must be inward then outward.

16. Jan. 17

Whose Responsibility Should Customer Experience Be?

Outstanding customer experience delivery seems to be on everyone's agenda today, but since it's relatively new, which department or personality should assume responsibility for its planning, execution, and leadership?

22. Dec. 16

Three Candidates Named for the 2016 Omnichannel Strategy of the Year Award

Announcing the candidates for the 2016 Management Events Marketing and Sales Omnichannel Strategy of the Year Award in Denmark.

07. Dec. 16

High-Performance Wireless Network Solution for a World-Class Distribution Center

Aerohive, a leader in mobility and cloud networking solutions, was tasked to provide Wehkamp, the largest e-commerce distribution center in the world, with wi-fi access points.

14. Nov. 16

Elisa’s Hintasaarnaajat is the Marketing Project of the Year

Hintasaarnaajat by Elisa Oy was chosen as the 2016 Management Events' Marketing Project of the Year in Finland.

18. Oct. 16

House of Einstein’s Jantien Herfst Wins the Marketing Influencer of the Year Award

House of Einstein took home the Management Events Marketing Influencer of the Year Award 2016 at the 600Minutes CMO event in The Netherlands.

30. Sep. 16

What are the customer-centric essentials in your industry?

Pekka Puustinen of Keskinäinen Eläkevakuutusyhtiö Ilmarinen shared his thoughts on the essentials of customer-centricity at the IndustryForum Banking & Insurance in Finland.

05. Aug. 16

How to Give the Customer a Comfortable Journey?

HL Group's Customer Business Services Director Jaana Inberg believes that customer experience is about the business putting itself in the shoes of the customer and making sure that any discomfort felt will be addressed. How does it play out for suppliers?

27. Jul. 16

Three Customer Experience Principles to Live By

Consumers these days are more prepared, informed, and knowledgeable about what they want to purchase before hitting the store. With digitalization, the customer experience bar has been raised higher and companies find themselves working double time to reach it. Where should they focus their energy and resources on? Retail experts share their thoughts.

21. Jul. 16

How to Level-Up Your Customer Experience Game

Where does the challenge lie in improving customer experience? Loo van Eck CEO Martijn Jacobs says it's not with procedures, systems or marketing changes, but in giving customers the gift of your undivided attention.

24. Jun. 16

Who Will Take Home This Year’s Marketing Project of the Year Award in Finland?

Announcing the nominees for the 2016 Management Events Marketing Project of the Year Award in Finland!

23. Jun. 16

Marketing Influencer of the Year to be Selected in The Netherlands!

Announcing the 2016 Management Events Influencer of the Year nominees for The Netherlands.

22. Jun. 16

Two Nominees for the Finnish Customer Experience Project of the Year Award

Announcing the nominees for the 2016 Management Events Customer Experience Project of the Year Award.

21. Jun. 16

Visionary Leader: Paolo Cinelli

Paolo Cinelli, Digital Business Manager at IKEA, on how to treat customers.

17. Jun. 16

Five Nominees for the Norwegian Influencer of the Year Award

Announcing the nominees for the annual Management Events Customer Experience and Service Design industry Influencer of the Year Award, Norway.

08. Jun. 16
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