Insights and Reports for Technology Driven Visionary Leaders

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Tailor-Made Customer-Centric Service Model as a Key Customer Experience Differentiator

Published 27. Apr. 17

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Customer Experience, Marketing and Sales | Co-creation | What has changed in excellent customer experience delivery today? For PQR's Mourad Rerhioui, "Anyone can prepare, choose, and benchmark services, today." Read more »

Expanding Business Overseas: 5 Tips for IT and Service Companies

Published 26. Apr. 17

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Strategy and Development | Blog | Expanding your business overseas isn't a walk in the park, in fact, it can be dangerous. So, what does it take to go abroad? Read more »

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IFRS Consolidation Successfully Mastered

Published 24. Apr. 17

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Finance | Co-creation | Structural growth and more stringent formal accounting requirements are the decisive factors that CFOs are having to contend with today. We are having to rethink the whole process, since working with traditional systems is no longer proving sufficient. The challenges of preparing consolidated financial statements are too complex. The software and financial services provider Avaloq is shaping its future with innovative technology from LucaNet (Schweiz) AG. Read more »

Six Compelling Reasons for HR to Go Fully Digital

Published 20. Apr. 17

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Human Resources | Co-creation | Drastic changes are happening across industries and one of the first functions affected is Human Resources. With new competency requirements come talent acquisition challenges.How should HR respond? Read more »

Artificial Intelligence is Becoming a Part of Everyday Life

Published 19. Apr. 17

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Strategy and Development | Insight | Artificial Intelligence is becoming more affordable, and can already be used as a cloud service. Tuomo Haukkovaara, Vice President, Solutions, IBM Nordic, explains how Artificial Intelligence can be used as a smart helper for a company. Read more »

How to Solve IT’s Underperformance

Published 19. Apr. 17

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IT Management | Co-creation | As organizations move to the cloud, the gap between the needs and expectations of the business and the ability of IT to deliver grows. Companies need a solution that allows networks to be a lot more flexible and agile, and according to Riverbed Technology's Norway Country Manager Trygve Wettestad, it's exactly what they offer. Read more »

Good is the Enemy of Excellent in Customer Experience Delivery

Published 17. Apr. 17

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Energy and Resources | Co-creation | For Intrum Justitia Oy's Key Account Manager Veli-Pekka Harjuoja, if companies want to stop losing customers to competitors, then they've to pay close attention to what customers are saying regarding how they want things done. Read more »

Are robots going to destroy the finance function?

Published 17. Apr. 17

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Finance | Co-creation | The conclusion should be no, it’s not about destroying, but about transforming the finance function. Read more »

Full Service Plus Added Value Equals Excellent Customer Experience Delivery

Published 12. Apr. 17

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Supply Chain and Procurement | Co-creation | Digitalization has changed businesses and customers alike. To survive and thrive in the new environment, it's a must for companies to be fully customer-centric and highly service oriented. Read more »

How Digitalization is a Friend to the Industrial Industry

Published 12. Apr. 17

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Production and Manufacturing | Co-creation | For Christiaan van Veen, Manager Asset Management at ERIKS, aside from cybersecurity threats resulting from digital transformation and all the other tech trends, digitalization is a friend to the industrial industry and its customers, not a foe. Read more »

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