Governments across the European nations are confronting unprecedented disruption to lead the public sector towards greater transparency and agility. Fostering innovation and driving digital transformation are the top priorities for leaders across the region. It all boils down to the leaders’ ability to manage the rising expectations of efficiency in government, with technology capabilities at the forefront. At the same time, it is critical for them to communicate the needs for change in order to improve public services and enhance the quality of life, while motivating people to participate in the process. In this latest Global Trend Report, entitled “Digital Government in Europe: Towards Public Sector Excellence”, we’ve identified the key enablers of the digital government along with the challenges in reshaping the public sector.

The following are the report key takeaways:

  • AI-enabled solutions tops the investment priorities in Europe, with emphasis on machine learning, virtual assistants, and robotics.
  • The lack of innovation-led culture, as well as low user adoption to new digital systems, are the biggest impediments to government transformation.
  • Investment in talents is the key effort to drive digitalization success, followed by strategic partnerships with government agencies as well as other digital enterprises.
  • Blockchain solutions and 5G network connectivity emerge as the most profound trends in driving digital transformation in the government in the coming decade.

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