Forming E-Governments: Digitizing The Public Sector

Governments across the nations are confronting unprecedented disruption in leading the public sector towards greater transparency and agility. In these technologically advanced times, fostering innovation and driving digital transformation are top priorities for leaders in the central government and municipalities.

To fulfill e-government and smart cities initiatives, Artificial Intelligence (AI), Internet of Things (IoT), blockchain and 5G network are just some of the disruptive innovations being implemented into the public sector technology. Download our latest trend report, Forming E-Governments: Digitizing the Public Sector, for insights in technologies that are reshaping the public sector.

The following are the report key takeaways:


  • Data is always key in proper planning, and big data analytics are heavily invested by 60% of the surveyed leaders for optimised and efficient smart city planning.

  • Topping the list of AI solutions on the radar of leaders are virtual assistants and intelligent agents that automate citizen engagement, manage high volume of interactions and improve operational efficiency.

  • New skills and competences are constantly needed in the public service workforce, and our survey identified talent nurturing and vendor partnerships as key strategies in improving government processes.

  • Surveyed leaders will be implementing blockchain and 5G network in their organisation over the next few years, indicating a giant shift to highly transparent data and a truly efficient networking system.

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