Published 08. Jun. 2017
Why Innovative Healthcare Learning Solutions are Crucial to Your Business
Nothing has changed in the healthcare professionals' needs, but digitalization has increased their capacity to meet these needs.
Fast-track and More Efficient Learning
Education was traditionally very time-intensive, says Noordhoff Health’s Managing Director Andre Matera, and people are subjected to a series of trainings in classical approaches, skills lab practices, as well as e-learning courses, “But we’ve found quite early that the highest level of training is achieved when delivered at the moment and place of need. In short, during the work that people do.”
Add to this the reality of more and more of the staff using digital platforms, like mobile phones and intelligent medical equipment, “That’s why Noordhoff Health provides more and more short learning interventions, workplace assessments, equipment training, and access and learning apps. And to support this move to shorter and more personalized learning, we created small learning objects that can be arranged in personalized learning programs. As has been the case for all our high-quality learning content, these small content units are also evidence-based, verified against nationwide guidelines, and authored by staff working in the field.”
Matera says that this approach has several benefits for the customers:
- Training time is considerably reduced and knowledge retention greatly enhanced.
- Added benefits for the organization include full reporting on progress and accreditation.
- Decreased workload for the education department.
This might not be for everyone, but, “For organizations that are willing to invest in these modern forms of training, we see huge time savings and much less pressure on their staff to maintain accreditation. Although much content is available and consulted through online search and YouTube, we make sure our content is valid, evidence-based, and of the highest standards,” assures Matera.
Continuous and Real-Time Support
Digital capabilities allow for real-time information delivery at the moment and place of need and in the form most suitable for consumption,” says Noordhoff Health’s Managing Director and shared some examples, “When a health care professional enters the patient’s room, their smartphone knows where they are and what has changed with respect to the equipment or care plan. It will immediately pop up a short learning video and a small accreditation test, necessary to inform the care giver of the latest updates and registers the acquired knowledge in the learning platform. We also see the introduction of electronic client dossier applications. There highly complex applications support many of the primary processes in health care. At the same time, they are very complex and hard to learn for casual users. We can now provide online help systems that can sense where people struggle and provide them with short learning interventions and examples on how to use a specific functionality.”
Noordhoff Health has created three digital health care solutions:
- Electronic Performance Support (ePSS) to help professionals navigate the complex user interfaces of Electronic Client Dossier applications (ECD).
- A Dutch healthcare video platform to exchange instructional video material and taped congresses and seminars.
- A Co-created a medical technology solution whereby organizations put management processes in place and professionals get access to medical equipment once they have been certified through training and testing (for the Dutch Convenant veilig werken met medische technologie).
And with the rise of interfaces and intelligent devices (Internet of Things), Noordhoff Health sees an opportunity to create immersive and personalized training in every aspect of the health care professional’s work, “We will add augmented and virtual reality options to learning processes to help both students and professionals learn better and in a continuous process that starts in school and supports them throughout their careers.”
For organizations that are starting to think about digitizing their processes and workforce, Matera understands that the tasks can be daunting, but he has this advice, “Start small, for instance, with pilot projects. It is the experiment that will show an organization where the quick wins can be had. From successful pilots, organizations can scale up their projects. Failing pilots are learning experiences and carry a low risk to the organization.”
And for anyone taking the lead in digital transformation, he’s leaving the following focus areas:
- Keep the user in mind -They are generally the ones impacted the most. They must learn to use these new technologies and become confident and competent in using them.
- Acquire a digital mindset – That said, once these new technologies are adopted, you need to shift your mindset on what it means to work in a digitized environment. The rate of change will be much higher, which asks a willingness to change and move quickly. With digitization come new challenges: a lot more gets measured, people leave denser and denser trails of personal information, securing the information is paramount, etc. It is, therefore, not enough to just digitize what was once analog. It takes a new mindset to adopt the digital world.
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