Published 20. Dec. 2017

People at the Center of ICT Transformation Strategy

Digital Business
Strategy and Development

Technology was previously adapted to the needs of the users, however, as we entered the digital era, the tables have turned, and it’s time for the users to continuously adapt to technology. Prepping them with a well-guided introduction is necessary to become accustomed to digital technology.


A few years ago, organizations were only partly dependent on ICT. Nowadays, most organizations are relying heavily on ICT to keep their business running. Digitalization used to focus mainly on automating existing processes, but recent technological developments show an increase in opportunities in the field of ICT, that organizations themselves have never foreseen these coming. Digital transformation requires investment in new digital tools and processes. In order not to waste funds and jeopardize their business financial standing, organizations must ensure that their investments in technology support their business strategy, as well as, understandable and comprehensible by the people in the organization.


Most important stakeholders

We have entered an era where development of ICT technology and digitalization move faster than the business needs. From a setup where organizations choose technology and innovations that would help them optimize their business operations, we have come to a point where, organizations also need to adapt their business to the technological standards that exist and has developed within the industry.

For Unica Schutte ICT, people are the most important stakeholders in this digital transformation process. Despite it being an IT operation-intensive environment, its success lies heavily to the people who are going to use the tools. With the rapid changes in the digital realm, organizations must keep a close watch on changes in competency requirements, and actively invest in filling in the gaps. They have to invest in trainings and be transparent in every step of the way – small changes are counted.

ICT companies must be a step ahead of the competency game as they are tasked to guide customers in adopting technology and aid them on their journey to changes. The ICT industry used to be exclusively populated by people with technical knowledge and skills. But with digitalization, not only do ICT people need to be technical, they also need to be business savvy. To excel in ICT, practitioners should understand business processes and how the impact of technology is. This change in requirements is irreversible.


Adoption process

IT companies should provide assistance in the adoption process of their customers. Providing trainings and supporting documentations are essential since customers play a vital role in realizing that new technology could offer a positive effect to their organization.

Unica Schutte ICT shares three essential features for this adoption process:

  • Create a good user interface – a powerful and user-friendly workspace with all ICT applications that an employee wants to use.
  • Integration of applications – to realize collaborative efficiency, ensuring that all processes within an organization are seamlessly connected.
  • Information should be directly available throughout the process chain – with the user being offered this information in a safe yet very user-friendly manner.


Attention for people

For the successful use of digital technology, it’s not just about the technical operation, but mainly about the attention for the people who need to use the technology. The speed of change and transformation is higher than ever, so make sure you will invest in assisting the staff in this change of competencies.

Author: Ed Staal, Director, Unica Schutte ICT. Unica Schutte ICT will be attending 600Minutes Mid-Market IT in The Netherlands on the 7th of June 2018.