IndustryForum Retail

The future of Retail - Staying competitive in a data driven world

IndustryForum Retail is back with another year of highlights on digital developments and transformations in the retail industry. Dive deep into customer journeys, and get the latest insights on improving customer engagement through intelligent technologies. Take advantage of our unique peer-to-peer networking platform to build relations with top CMOs, C-suites, and key marketing decision makers of leading businesses in the industry. Experience an inspiring day of forward-thinking marketing solutions and ideas!

March 17 - 18, 2020


Speakers & Chairperson

Richard Hesch

Managing Director Supply & Multichannel
METRO Deutschland GmbH

Peter Grebarsche

Head of Digital Strategy & CRM
L'Oréal Deutschland GmbH

Valerie Dichtl

Owner // Online Sales Fashion Expert // Consultant // Female Entrepreneur
Valerie Dichtl Authentic E-Commerce

Matthias Freise

Professor for Fashion Procurement and Retail Buying
Hochschule Reutlingen

Axel Drösser

bofrost* Dienstleistungs GmbH & Co. KG

Event Attendees Include

Woolworth GmbH
Marketing Director
REWE Group
Head of International Human Resources Development
Domain Owner Assortment, Space & Promotion Management
C&A Mode GmbH & Co. KG
Unit Leader Buying Services and Operations
bofrost* Dienstleistungs GmbH & Co. KG
Head of Online Business
Aldi Einkauf GmbH & Co. oHG (Nord)
Managing Director
bofrost* Dienstleistungs GmbH & Co. KG
KiK Textilien und Non Food GmbH
Director of eCommerce & Multichannel KiK Digital GmbH
Manager Brand Experience
Lidl Stiftung & Co. KG
Head of IT Sourcing und Partner Management
J. Bünting Beteiligungs AG
Head of Business Development
real,- SB-Warenhaus GmbH
Head of Innovation
Vorwerk & Co. KG
Galeria Kaufhof GmbH
Director Logistics
Event Themes

In Discussion

Experience or material possession? - Moving from selling a product to selling a feeling

Turning customer trust and privacy into competitive advantage

AR and VR - unlocking the business value of virtual future of commerce

Conversational commerce - how will messaging and voice transform shopping?

Cognitive computing - bringing robots into the store

Event Partners

Solution Providers
OKI Europe (Deutschland und Österreich)


Previous Year
E-Commerce - der Verkauf von Lösungen statt Produkten?
Kundenspezifisches Category Management Online und Offline - Dem Kunden einen Schritt voraus sein
Artificial Intelligence im Handel - was kommt 2019 auf uns zu?
Kommunikation digitalisieren - in einem Mehrgenerationen-Büro
Kanalübergreifender Customer Service

Speakers & Chairperson

Previous Year
Dr. Martin Anduschus
Arvato Systems GmbH
Richard Gottwald
bonprix Handelsgesellschaft mbH
Marina Sverdel
Torsten Hoppe
Coca-Cola European Partners plc
Oliver Wissel
Michael Tretter
MediaMarktSaturn Retail Group