FutureCustomer Experience, Sales and Marketing

Transforming The Customer Experience Journey

FutureCustomer Experience, Sales and Marketing is back with insights on new technologies and solutions that are transforming the future of customer journeys. Get inspired by the latest marketing innovations, rising trends and best strategies to drive your organization’s progressive growth. Our exclusive B2B conference also offers unique peer-to-peer networking sessions to connect with top-level chief executives and key decision makers from leading organizations. Gain insights and business opportunities at our must-attend FutureCustomer Experience, Sales and Marketing!

September 16, 2020


Speakers & Chairperson

Michael Looschen

Vice President Marketing B2B
Deutsche Telekom AG

Sven Hasselmann

Deutsche Bahn AG

Marina Sverdel

Domain Owner Omnichannel Customer Experience

Event Attendees Include

bonprix Handelsgesellschaft mbH
Head of Online Marketing Intelligence /SB-MK-MI
Karstadt Sports GmbH
Head of CRM
Rabobank Frankfurt
Chief Commercial Officer
Talanx AG
Head of Best Practice Lab
Rabobank Frankfurt
Head of Marketing
PHOENIX Pharmahandel GmbH & Co KG
Head of Marketing & Communications
Fiducia & GAD
Head of Department Product Management
WSW Wuppertaler Stadtwerke GmbH
Head of Corporate Communications & Strategic Marketing
Head of Customer Service Center Cologne
Karstadt Sports GmbH
Head of Marketing
Event Themes

In Discussion

Predictive Analytics and Machine Learning in the Heart of the Customer Journey

Crafting a future-proof marketing talent strategy

Big Data and Data Analytics in the B2B Marketing

AI and Augmented / Virtual Reality in Marketing

Personalized online marketing in times of e-privacy

Event Partners

Solution Providers
AB Tasty GmbH


Previous Year
From customer journey to customer success - with predictive analytics?
How do we connect the different marketing channels?
Multichannel content marketing - how to connect online and offline?
Personalized online marketing in times of e-privacy
Organizing a sales force with people and AI

Speakers & Chairperson

Previous Year
Samuel Scott
The Drum
Georg Schmitz-Axe
Deutsche Telekom AG
Daniel Steinberg
E.ON Digital Technology GmbH
Viktoria Kirchmaier
Stefankai Spoerlein
Bayer Vital GmbH
Jan Schemuth
The Retail Performance Company GmbH