Future Customer Experience, Sales and Marketing

Maximizing Customer Experience In A Multi-Channel World

Discover the newest applications of advanced technologies and solutions that are transforming the future of customer experience, sales and marketing. Get insights on the latest technological developments, industry trends and best practices to drive your organization to adapt and excel in these disruptive times.

Our exclusive B2B event also offers a unique peer-to-peer networking opportunity to connect with top-level decision makers and key players from the largest organizations. Gain insights and business opportunities at our must-attend FutureCustomer Experience, Sales and Marketing!

October 11, 2019


Speakers & Chairman

Viktoria Kirchmaier

Team Leader Corporate Sales Development Customer Experience & Corporate Development

Georg Schmitz-Axe

SVP Indirect Sales Telekom Germany
Deutsche Telekom AG

Stefan Wörnle

Department Manager Strategy
MediaMarktSaturn Retail Group

Stefankai Spoerlein

Head of Digital Marketing CoE
Bayer Vital GmbH

Sebastian Kostka

Head of CRM-Services
Daimler AG

Daniel Steinberg

Head of Digital Sales & Service
E.ON Digital Technology GmbH

Samuel Scott

Global Marketing Speaker | Columnist, The Drum
The Drum

Carsten Ebel

Head of Customer Service Center Cologne

Tom Würfel

Director Strategic Accounts
Bisnode Deutschland GmbH

Confirmed Attendees

Bizerba SE & Co. KG
Director Global Marketing & Communication
Team Leader Corporate Sales Development Customer Experience & Corporate Development
Vattenfall Energy Trading GmbH
Director Sales
E.ON Digital Technology GmbH
Head of Digital Sales & Service
Continental Reifen Deutschland GmbH
Strategy, Brand Management, Marketing Communications
GEA Westfalia Separator Group GmbH
Head of Sales
Thermondo GmbH
The Themes

In Discussion

From customer journey to customer success - with predictive analytics?

How do we connect the different marketing channels?

Multichannel content marketing - how to connect online and offline?

Personalized online marketing in times of e-privacy

Organizing a sales force with people and AI

Solution Providers

The Sponsors


Previous Year
Social Media - CRM and Social Customer Care
Content Marketing - Future oriented Marketing
Artificial Intelligence and Machine Learning - Impact on Marketing
Big Data Driven Marketing - Best Practices!
Mobile Marketing & E-Commerce- Success Factors and Development Perspectives

Speakers & Chairman

Previous Year
Funda Karacil
Matthias Szupories
Matthias Müller
Intershop Communications AG
Cemal Cem Işık
Ipekyol Giyim
Elke Anderl
Deutsche Telekom AG
Jette Radich Thunbo