FutureCustomer Experience, Sales & Marketing

The future customer - how can we exceed their expectations throughout the entire customer journey?

Discover the latest applications of advanced technologies and solutions that are transforming the future of customer experience, sales, and marketing. Connect face-to-face with top level decision makers and key players from the largest organizations through a unique networking opportunity, and get the latest insights on technological developments, industry trends and best practices to drive your organizations’ growth in customer experience.

September 04, 2019

Sweden

Speakers & Chairman

Haleh Moradi

Head of Customer Experience Management
Nordea Bank AB

Johan Ydring

Head of Brand & Marketing / Nordisk Marknadschef
TUI Nordic

Henrik Sörstedt

Director of Customer Experience
Lindex AB

Björn Thunström

Senior Vice President, Marketing & Innovation
Stora Enso AB

Christian Roth

CIO
Telenor

Linda Wetterborg

Tribe lead Sales & Marketing
Telenor

Onyi Anyado

Global Leadership Speaker & Founder
Onyi Anyado Media House

Anna Andersson

Head of Loyalty
Filmstaden AB
Delegates

Confirmed Attendees

Lindex AB
Director of Customer Experience
Vattenfall
Business Developer & Innovation, Product Owner
Apotek Hjärtat Holding AB
Head of Customer Contact
HSB Stockholm
Verksamhetschef Kund- och Medlemsservice
Nordea Bank AB
Head of Business Operations Development - Customer Service
Fortum Power & Heat AB
Head of Customer Service
Nordea Bank AB
Head of Customer Experience Management
Veolia Nordics AB
Customer Service Manager
Sony Mobile Communications AB
Head of Customer Support
Telia Company
Director Global Partner Management | Division X
Stora Enso AB
Senior Vice President, Marketing & Innovation
SSAB AB
Director Marketing
TUI Nordic
Head of Brand & Marketing / Nordisk Marknadschef
The Themes

In Discussion

Merging digital and physical for meaningful customer engagement

Driving customer success through connecting employees and customer experience

Creating an agile combination of intelligent automation and the human connection

What does it take to create and lead a data-driven marketing organization and strategy?

Analytics - Take control of the customer journey

The Sponsors

Solution Providers

Previous Year

Spotlight

Loxysoft
Teleperformance
Previous Year

Themes

The battle for Customer Experience: Successful factors to stay ahead the game
Self-service and the challenge of User Engagement
Automation & Robotics: How to deliver a personal approach through automated flows
Issue Management Systems: How can we facilitate a service function?
Leadership and Capabilities In Technology Transformation
Previous Year

Speakers & Chairman

Marie Nilsson
Circle K
Ella Skjørestad
SpareBank 1 SR-Bank ASA
Åsa Dammert
Scandic Hotels AB
Aaron Kroon
Apotek Hjärtat Holding AB
Fia Engström
Klarna AB
Monica Östling-Holmlund
CREUNA AB