FutureCustomer Experience, Sales & Marketing

The future customer - how can we exceed their expectations throughout the entire customer journey?

Discover the latest applications of advanced technologies and solutions that are transforming the future of customer experience, sales, and marketing. This B2B event offers a unique networking opportunity to connect face-to-face with top-level decision makers and key players from the largest organizations. Get all the latest insights on technological developments, industry trends and best practices to drive your organizations to adapt, collaborate, and excel in disruptive times at the Future Customer Experience, Sales & Marketing event.

September 04, 2019


Speakers & Chairman

Haleh Moradi

Head of Customer Experience Management
Nordea Bank AB

Björn Thunström

Senior Vice President, Marketing & Innovation
Stora Enso AB

Henrik Sörstedt

Director of Customer Experience
Lindex AB

Ola Pettersson

Head of Customer Service, Channels and Operations
Tele2 AB

Samuel Scott

Global Marketing Speaker | Columnist, The Drum
The Drum

Christian Roth


Johan Ydring

Head of Brand & Performance Marketing
TUI Nordic

Confirmed Attendees

Lindex AB
Director of Customer Experience
Business Developer & Innovation, Product Owner
Apotek Hjärtat Holding AB
Head of Customer Contact
HSB Stockholm
Verksamhetschef Kund- och Medlemsservice
Nordea Bank AB
Head of Business Operations Development - Customer Service
Fortum Power & Heat AB
Head of Customer Service
Nordea Bank AB
Head of Customer Experience Management
Veolia Nordics AB
Customer Service Manager
Sony Mobile Communications AB
Head of Customer Support
Bonnier Tidskrifter AB
Head of Customer Service, Procurement and Supply chain
Tele2 AB
Head of Customer Service, Channels and Operations
Telia Company
Director Global Partner Management | Division X
Stora Enso AB
Senior Vice President, Marketing & Innovation
Director Marketing
The Themes

In Discussion

Merging digital and physical for meaningful customer engagement

Driving customer success through connecting employees and customer experience

Creating an agile combination of intelligent automation and the human connection

What does it take to create and lead a data-driven marketing organization and strategy?

Analytics - Take control of the customer journey

The Sponsors

Solution Providers

Nexmo, the Vonage API Platform
Nepa AB

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