Future Customer Experience, Sales & Marketing

The future customer - how can we exceed their expectations throughout the entire customer journey?

Discover the latest applications of advanced technologies and solutions that are transforming the future of customer experience, sales, and marketing. Connect face-to-face with top level decision makers and key players from the largest organizations through a unique networking opportunity, and get the latest insights on technological developments, industry trends and best practices to drive your organizations’ growth in customer experience.

September 04, 2019

Sweden

Speakers & Chairman

Haleh Moradi

Head Of Customer Experience Management, Strategic Partner Personal Banking
Nordea Bank AB

Johan Ydring

Head of Brand & Marketing / Nordisk Marknadschef
TUI Nordic

Henrik Sörstedt

Director of Customer Experience
Lindex AB

Björn Thunström

Senior Vice President, Marketing & Innovation
Stora Enso AB

Linda Wetterborg

Tribe lead Sales & Marketing
Telenor

Helena Bergstrand

Head of Governance and Planning
Telenor

Onyi Anyado

Global Leadership Speaker & Founder
Onyi Anyado Media House

Axel Schaefer

Senior Manager, Product & Industry Marketing EMEA
Adobe Systems Nordic AB

Francis Nortey

Regional Director Nordics
Workfront

Iain Masson

Sales Director UKI& Nordics
Showpad

Sara Eklund

Director CX Strategy EMEA
ORACLE SVENSKA AB

Confirmed Attendees

Delegates
Lindex AB
Director of Customer Experience
Vattenfall
Business Developer & Innovation, Product Owner
HSB Stockholm
Verksamhetschef Kund- och Medlemsservice
Nordea Bank AB
Head of Business Operations Development - Customer Service
Fortum Power & Heat AB
Head of Customer Service
Nordea Bank AB
Head Of Customer Experience Management, Strategic Partner Personal Banking
Telia Company
Director Global Partner Management | Division X
Stora Enso AB
Senior Vice President, Marketing & Innovation
SSAB AB
Director Marketing
TUI Nordic
Head of Brand & Marketing / Nordisk Marknadschef
The Themes

In Discussion

Merging digital and physical for meaningful customer engagement

Driving customer success through connecting employees and customer experience

Creating an agile combination of intelligent automation and the human connection

What does it take to create and lead a data-driven marketing organization and strategy?

Analytics - Take control of the customer journey

Solution Providers

The Sponsors

Spotlight

Previous Year

Loxysoft
Teleperformance

Themes

Previous Year
The battle for Customer Experience: Successful factors to stay ahead the game
Self-service and the challenge of User Engagement
Automation & Robotics: How to deliver a personal approach through automated flows
Issue Management Systems: How can we facilitate a service function?
Leadership and Capabilities In Technology Transformation

Speakers & Chairman

Previous Year
Marie Nilsson
Circle K
Ella Skjørestad
SpareBank 1 SR-Bank ASA
Åsa Dammert
Scandic Hotels AB
Aaron Kroon
Apotek Hjärtat Holding AB
Fia Engström
Klarna AB
Monica Östling-Holmlund
CREUNA AB