600Minutes Customer Experience

600Minutes Customer Service explores the expectations of modern customers and offers the tools and technologies for serving them.

When

May 15, 2018

Where

Courtyard by Marriott Stockholm

Rålambshovsleden 50

Sweden

Speakers

Maria Bergnäs

Kundtjänstchef
Systembolaget AB

Kristian Hagstedt

Global Customer Service Manager
Nelly.com

Marie Nilsson

Customer Service Manager
Circle K

Gabriella Fleming

Customer Service Manager
Stadium

Ella Skjørestad

Group Marketing Director
SpareBank 1 SR-Bank ASA

Åsa Dammert

HR Director Sweden
Santander Consumer Bank AB

Carina Göransson

Head of Global Direct Sales & Customer Support
SAS AB

Aaron Kroon

Head of Customer Contact
Apotek Hjärtat Holding AB

Fia Engström

Process Manager Customer Support, Service Center Europe
Klarna AB
DELEGATES

Confirmed attendees

Clas Ohlson AB
Manager Contact Center
Circle K
Customer Service Manager
PostNord AB
Head Of Customer Service Private
JULA AB
Customer Service Manager
Coop Sverige AB
Customer Service Manager
Systembolaget AB
Kundtjänstchef
Trygg-Hansa Försäkringsaktiebolag
Head of Customer Experience
Nestlé Nespresso
Head of Customer Service / CRS Manager Nordic
Nelly.com
Global Customer Service Manager
Stadium
Customer Service Manager
Telia Company
Head of Service Operations, Group Commercial & Operations,
SAS AB
Head of Business Development and Transformation
Intrum Justitia AB
Operations Manager
Veolia Nordics AB
Customer Service Manager
Scandic Hotels AB
Call Center Manager Sweden
Nordea Bank AB
Head of Customer Experience Management Sweden
Klarna AB
Process Manager Customer Support, Service Center Europe
The Themes

In Discussion

Automation & Robotics: How to deliver a personal approach through automated flows

Issue Management Systems: How can we facilitate a service function?

Leadership and Capabilities In Technology Transformation

Self-service and the challenge of User Engagement

The battle for Customer Experience: Successful factors to stay ahead the game

The Sponsors

Solution Providers