600Minutes Customer Experience

When

September 21, 2017

Where

Radisson Blu Alna

Tevlingveien 21

Norway

Speakers

Ingvild Elise Larner

Director of Customer Experience and Digital Commerce
Voice Norge AS

Bjørn Ivar Moen

CMO
Telenor Norge AS

Aina Lemoen Lunde

Marketing Director
DNB ASA

Ingar Svingen

Head of Customer Center
Schibsted Norge AS

Tine Birkeland

Director of Marketing, Communication & PR Scandic Norway
Scandic Hotels

Dorte Wimmer

Retail & Consumer expert
Retail Institute Scandinavia

Catharina Nes

Specialist Director Research & Analytics
Norwegian Data Protection Authority

Ella Skjørestad

Group Marketing Director
SpareBank 1 SR-Bank ASA
DELEGATES

Confirmed attendees

SAS Scandinavian Airlines Norge
Head of SAS Sales and Service Development
Clas Ohlson AS
Head of Customer Service
Voice Norge AS
Director of Customer Experience and Digital Commerce
SpareBank 1 Forsikring
Head of Business Development, Retail
Verdens Gang AS
Head of Digital Customer Relations
Nille AS
Nordic Marketing Director
Telenor Norge AS
CMO
DNB ASA
Marketing Director
Schibsted Norge AS
Head of Customer Center
Scandic Hotels
Director of Marketing, Communication & PR Scandic Norway
SpareBank 1 SR-Bank ASA
Group Marketing Director
The Themes

In Discussion

Analytics - Mapping the customer journey

Customer driven digitalization and evolving expectations

Designing service to form a complete experience through all touch points

GDPR: Restricting or enabling competitive advantage?

How can robots deliver a personal approach through automated flows?

The Sponsors

Solution Providers