FutureCustomer Experience

At the event you will meet Senior Management responsible for customer and service experience.

When

October 24, 2017

Where

Messukeskus

Messuaukio 1

Finland

Speakers

Tuula Uitto

Director, Customer Insight & Analytics
Telia Company

Mikko Kiviniemi

Head of Design
Finnair Oyj

Jussi Mantere

Retail Customer Experience Director
Kesko Oyj

Susanna Paloheimo

Director, Customer Experience and Brand
Fredman Professional Kitchen Oy

Ari Aarnihuhta

SVP, Customer Relations and Digital Sales
Veikkaus Oy Ab

Perttu Tynkkynen

Vice President, Consumer Sales & Marketing, Global
F-Secure Oyj

Santeri Jussila

Head of Customer Experience Management
Nokia Networks
DELEGATES

Confirmed attendees

Elenia Oy
Customer Service Director
Suomen Terveystalo Oy
Customer Experience Director
OP
Consumer Engagement Manager
Elisa Oyj
‎Director, Excellece, contract & Order management
Stockmann Oyj Abp
Department Manager, Customer Experience and Internal Services
Keskinäinen Työeläkevakuutusyhtiö Elo
Development Director
Keskinäinen Eläkevakuutusyhtiö Ilmarinen
Customer Experience Manager
PlusTerveys Oy
CMO
Euroloan Group Oyj
johtaja, CX
A-lehdet Oy
Director, Digital Business
LähiTapiola
Service Director
Telia Company
Director, Customer Insight & Analytics
Finnair Oyj
Head of Design
Kesko Oyj
Retail Customer Experience Director
Fredman Professional Kitchen Oy
Director, Customer Experience and Brand
Veikkaus Oy Ab
SVP, Customer Relations and Digital Sales
Nokia Networks
Head of Customer Experience Management
The Themes

In Discussion

Data Driven Design - Data enables better service design

Diginatives are here - Demanding customer or service design savior?

How Artificial Intelligence will impact the customer experience?

Measuring the customer experience

The Sponsors

Solution Providers

Cuuma Communications Oy
Communicare Finland Oy

Previous Year

Spotlight

Eficode Oy
Userspots
Grape People Finland Oy
PREVIOUS YEAR

Themes

Asiakas palvelumuotoilun keskiössä
Design thinking: From product to experience
Seamless customer experience as a competitive advantage for the future
You get what you measure - Do you measure experience or satisfaction?
PREVIOUS YEAR

Speakers

Tuomas Manninen
OP Financial Group
Salla Ketola
VR Yhtymä Oy
Ruusa Koskelainen
Finnair Oyj
Tiina Moberg
DNA Oy
Tiina Moberg
DNA Oy