600Minutes Customer Service

When

May 31, 2017

Where

Quality Hotel Friends

Råsta Strandväg 1

Sweden

Speakers

Mathias Norderstål

Verksamhetschef Kund- och Medlemsservice
HSB Stockholm

Karin Målargården

Konceptutvecklare Kundservice
Clas Ohlson AB

Anna-Karin Thulin

Head of Customer Service
Bonnier Tidskrifter AB

Mariana Havden

CRS Manager Nordic
Nestlé Nespresso

Pontus Winberg

CEO
GodEl

Catarina Göthberg

Chef Marknad, Företagsförsäljning & Kundservice
Upplands Motor AB

Micaela Magnertoft Lagerbäck

Head of Service Operations, Group Commercial & Operations,
Telia Company AB

Malin Anglert

Head of Consumer Services, Service Operations
Telia AB

Agnes Karlsson

Customer Service Manager
PostNord AB

Linda Hammarstrand

Director of Passion
Nordic Choice Hotels AB

Jesper Lindahl

konceptutvecklare kundservice
Clas Ohlson AB

Anders Collin

Head IT Service
SEB - Skandinaviska Enskilda Banken AB

Carina Arnstein

Chef ICA Kundservice
ICA Sverige AB

Nermin Avdic

Teamchef ICA Kundservice
ICA Sverige AB

Pablo Astudillo Torres

Business Innovator
SEB - Skandinaviska Enskilda Banken AB

Camilla Carlell

Chef Utveckling CRM
ICA Sverige AB

Jonas Hammarberg

Författare till boken "Get Digital or die trying"
Jonas Hammarberg

Susanne Bergh

Head of Digital Channels
Länsförsäkringar AB (publ)
DELEGATES

Confirmed attendees

SAS AB
Head of Global Direct Sales and Customer Support
Hi3G Access AB (3Sverige)
Manager Performance Management & Analytics
Tele2 AB
Customer Operation Manager
Avanza AB
Director, Customer Support
Systembolaget AB
Customer realationship Manager
ICA Sverige AB
Chef ICA Kundservice
HSB Stockholm
Verksamhetschef Kund- och Medlemsservice
Wemore AB
Head of Delivery and Support
Circle K
Customer Service Manager
Preem AB
Head of Customer and Complaint Support, Marketing
K-Rauta AB
Head of Customer Service
Boxer TV-Access AB
Head of Customer Service
Fortum Power & Heat AB
Head of Customer Service
PostNord AB
Customer Service Manager
Bonnier Tidskrifter AB
Head of Customer Service
Nestlé Nespresso
CRS Manager Nordic
Telia Company AB
Head of Service Operations, Group Commercial & Operations,
Telia AB
Head of Consumer Services, Service Operations
The Themes

In Discussion

Change Management - how do you commit your employees?

How to design a worldclass customer experince?

Omnichannel - How to optimize the customer journey?

The future of customer service - Automatization, self-service and robotics

The impact of digital transformation on customer satisfaction

The Sponsors

Solution Providers