The New Role of Service and Maintenance Business

Supply Chain and Procurement | Co-creation | Published 18. May 17

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Service business is constantly changing. We’ve witnessed the machine builders’ evolution into a service-driven business, and now we’re entering a new and almost unknown era – of Robotics, Artificial Intelligence, sensors, data, analytics, IoT, Virtual Reality, Augmented Reality, 3D printing – which will surely change the world in the coming years. We might not yet know how, but we know they definitely will.

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by Thomas Luther, CEO, Sataservice Group Oy

Sataservice Group provides leading Finnish companies with industrial maintenance and upkeep. While presently more than able to provide extremely cost-efficient solutions, maximized machine uptime, and world-class maintenance, those wouldn’t be enough for the future.  

As the service business faces the great unknown, it needs a different development approach.

Locally, Finland is being challenged to improve its productivity — to increase its output with fewer resources.

So, let’s dive into how to achieve productivity through service business:

  • It’s about more intelligent ways of working using data and learning as we go. It means premium  daily maintenance and constant striving for better and cleverer methods of working.
  • It’s about ensuring that the production machinery and facility technical equipment is up-to-date and managed with the best possible life cycle view – achieved with as little upgrade as possible, but still ensuring that the right lifecycle output and intelligence (including IoT) are brought in.

Toward a Smart Production Environment

The importance of energy and consumables efficiency goes without saying. When resources are scarce, the company’s position on carbon emission and green living is indicative of its ethics. The synchronization of facility and process equipment energies is an integral part of the whole collaboration.

As the world becomes more and more digitalized, and while factory machinery tends to have average ages of 20-40 years, it’s important to be able to make the production environment more intelligent. This means data collection through machine/logic upgrades, cost-effective sensors, and a platform to collect data. This will enable more intelligent ways to monitor efficiency, life time, condition, etc.

It’s also about bringing in as much variety of robotics as possible and about making manual tasks automatic to self-driving cranes.

Augmented and Virtual Reality, 3D printing, Artificial Intelligence, and a lot more evolving technologies will really change the way the whole world works.

In the maintenance business, it will evolve more into intelligent maintenance. We’re already seeing a lot of pilots around this and it will dramatically change the role of operators/technicians.

Sataservice is focusing strongly on those developments, but we recognize that we have a long way to go. Thus, we constantly search for new customers and suppliers to collaborate with because building a better future is not an option, but a must.


Sataservice Group will be attending 600Minutes Supply Chain in Finland on 28th of September 2017 as a solution provider. Event discussions include:

  • Rebuilding supply network in terms of business improvements.
  • Dimensions of risk management – how to find new aspects?
  • IoT as an efficient workbench for the factory of the future.
  • How to create economic and social value via sustainability?

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