What has changed in excellent customer experience delivery today? For PQR's Mourad Rerhioui, "Anyone can prepare, choose, and benchmark services, today."
Customer experience at PQR, according to Territory Sales Manager Mourad Rerhioui, is the removal of roadblocks and restrictions, to empower every local government user to deliver the highest level of service to citizens, companies, and partners, “That’s why we ensure that all services are delivered in an efficient and secure manner — and always available — so clients can focus on delivering value to their customers.”
A lot of PQR’s clients are city employees, “We empower them with flexible, secure, and productive solutions, as well as an IT that they can rely on 24/7.”
Today, thanks to IT solutions and the Internet, customers are more informed and demanding. They —
If the customers have changed, so should companies. From company/product-centric operations to customer-centric, “Customer-centric organizations are those that listen to their customers’ needs. They act with accountability and they measure their performance based on feedback received from their customers and peers. They’re also open to the opportunities presented by mobility, social media, self-service portals, etc., to deliver the highest positive customer experience possible.
In a mobile first world, companies must be able to deliver services at the right place and time, on a secure and well-managed system, “One of the most important capabilities in IT today is to make sure that all services and data are linked, accessed, and delivered throughout the whole organization, according to clearances and authorizations.”
For all our upcoming events, visit the Event Calendar »
The most efficient working day. Insights and ideas from the stage and from a network of executives. The best solutions for your business challenges.
Meet executives with investment needs. Bring your solutions and insights to your most potential clients. 11 markets, 20 000 executives, guaranteed meetings.
Management Events brings together top-level executives and solution providers, providing high value to both parties. Our concept attracts 20 000 visionary leaders to our events in eleven countries, over 170 times a year. Management Events Surveys provides insights and trends for solution providers and executives, helping them gain deeper understanding of challenges and needs of the largest corporations.
Sorry but your browser screen is too small for this site.