Advenica CEO Einar Lindquist shares his thoughts on organizational challenges and responsibilities in the digital world.
Einar Lindquist Image by Drago Prvulovic, 2016-02-10
“Digitalization has placed the customer at the center of organizational priority and processes,” says Advenica CEO Einar Lindquist.
It used to be that businesses were the ones dictating the customer contact and service hours. Today, it’s the other way around, as the end users are now the ones initiating contact and controlling how they want to be served and when, “This forces businesses to change their focus from customer request management to business process improvement and optimization. Companies are pressed to provide a more precise, immediate, and efficient delivery.”
The radical shift in focus is not without challenges. Lindquist identifies them as follows:
It’s important for organizations to understand their role in social transformation, “Digitalization is happening everywhere in society. The expansion of IT solutions in a variety of new contexts, together with an increase in cyber threats, is creating a dilemma for the organization’s board of directors.” Lindquist adds that the board must embrace the responsibility of balancing the functional, sustainable, and privacy aspects of digitalization, “Information security now must be prioritized in board rooms. Without digital responsibility, we may end up in a functional but brittle society. We must realize that the more functions of society we digitize, the more those functions will become as equally important as water, electricity, and sewer, in time.”
The most efficient working day. Insights and ideas from the stage and from a network of executives. The best solutions for your business challenges.
Meet executives with investment needs. Bring your solutions and insights to your most potential clients. 11 markets, 20 000 executives, guaranteed meetings.
Management Events brings together top-level executives and solution providers, providing high value to both parties. Our concept attracts 20 000 visionary leaders to our events in eleven countries, over 170 times a year. Management Events Surveys provides insights and trends for solution providers and executives, helping them gain deeper understanding of challenges and needs of the largest corporations.
Sorry but your browser screen is too small for this site.