Stockholm, May 31, 2017

600Minutes


Customer Service

At the event you will meet Senior Management responsible for customer and service experience.

Speakers

Mathias Norderstål

Head of customer service

HSB Bostad AB

Agnes Karlsson

Customer Service Manager

PostNord AB

Anna-Karin Thulin

Head of Customer Service

Bonnier Tidskrifter AB

Carina Arnstein

Chef ICA Kundservice

ICA Sverige AB

Micaela Magnertoft Lagerbäck

VP Service Operations, Group Technology

TeliaSonera Sverige AB Mobility Services

Nermin Avdic

Teamchef ICA Kundservice

ICA Sverige AB

Catarina Göthberg

Chef Marknad, Företagsförsäljning & Kundservice

Upplands Motor AB

Susanne Bergh

Head of Digital Channels

Länsförsäkringar AB (publ)

Jesper Lindahl

konceptutvecklare kundservice

Clas Ohlson AB

Mariana Havden

CRS Manager Nordic

Nestlé Nespresso

Pontus Winberg

CEO

GodEl

Malin Anglert

Head of Consumer Services, Service Operations

Telia AB

Karin Målargården

Konceptutvecklare Kundservice

Clas Ohlson AB

Anders Collin

Head IT Service

SEB AB

Linda Hammarstrand

Director of Passion

Nordic Choice Hotels AB

Other
Confirmed Attendees

Avanza AB

Director, Customer Support

Bonnier Tidskrifter AB

Head of Customer Service

Boxer TV-Access AB

Customer Service Developer Manager

Circle K

Customer Service Manager

Fortum Power & Heat AB

Head of customer service

HSB Bostad AB

Head of customer service

Hi3G Access AB (3Sverige)

Head of Customer Operation and Development

ICA Sverige AB

Chef ICA Kundservice

K-Rauta AB

Head of Customer Service

Nestlé Nespresso

CRS Manager Nordic

PostNord AB

Customer Service Manager

Preem AB

Head of Customer and Complaint Support, Marketing

SAS AB

Head of Global Direct Sales and Customer Support

Systembolaget AB

Customer realationship Manager

Tele2 AB

Customer Operation Manager

Telia AB

Head of Consumer Services, Service Operations

TeliaSonera Sverige AB Mobility Services

VP Service Operations, Group Technology

Wemore AB

Head of Delivery and Support

The networking here is enormously valuable for us! It's one of the rare occasions when you can really meet the colleagues around the country and I have good discussions with them. I would certainly take home some ideas to work further on.

Peter Elmfeldt,

VP & HR Director

SKF Sverige AB

Themes in discussions

  • The impact of digital transformation on customer satisfaction

  • How to design a worldclass customer experince?

  • Omnichannel - How to optimize the customer journey?

  • Change Management - how do you commit your employees?

  • The future of customer service - Automatization, self-service and robotics

600Minutes Customer Service explores the expectations of modern customers and offers the tools and technologies for serving them.
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why
attend

insights

35 000 interviews and 10 000 online survey responses annually provides a comprehensive insight of top leaders across Europe and Asia.

business opportunities

Annually 160 events in Europe and Asia, 20 000 top leaders and 2 500 solution providers. Our exclusive invitation-only event concept offers business opportunities for both parties.

networking

Annually 70 000 pre-booked meetings. In average 20 1-to-1-meetings/events. We use the advanced data-based matching to find the relevant contacts for you and create you a platform to meet new contacts.
Solution Providers
  • Loxysoft AB
  • Verint Systems, Inc
  • Kundo
  • Teleperformance Nordic AB
  • ClearIT AB
  • Artvise AB
  • SuperOffice Sweden AB
  • ServiceNow
  • Nuance Communications Sweden
Quality Hotel Friends
Stockholm

Location Info

Quality Hotel Friends

Stockholm

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