Helsinki, October 24, 2017

FutureCustomer


Experience

At the event you will meet Senior Management responsible for customer and service experience.

Speakers

Perttu Tynkkynen

Vice President, Consumer Sales & Marketing, Global

F-Secure Oyj

Mikko Kiviniemi

Head of Design

Finnair Oyj

Susanna Paloheimo

Director, Customer Experience and Brand

Fredman Professional Kitchen Oy

Santeri Jussila

Head of Customer Experience Management

Nokia Networks

Ari Aarnihuhta

SVP, Customer Relations and Digital Sales

Veikkaus Oy Ab

Pia Kantola

Chief Operating Officer

HMD Global

Tuula Uitto

Director, Customer Insight

Telia Company

Jussi Mantere

Retail Customer Experience Director

Kesko Oyj

Ville Heijari

CMO

Rovio Entertainment Oy

Timo Hansio

Commercial Director

Lidl Suomi Kommandiittiyhtiö

Hanna Viita

Marketing Director

Wärtsilä Oyj

Juha Jumppanen

Senior Vice President, Member Services

Metsä Group

Alf Rehn

Management Thinker and Author

Åbo Akademi

Other
Confirmed Attendees

A-lehdet Oy

Director, Digital Business

Elenia Oy

Customer Service Director

Elisa Oyj

‎Director, Excellece, contract & Order management

Euroloan Group Oyj

johtaja, CX

Finnair Oyj

Head of Design

Fredman Professional Kitchen Oy

Director, Customer Experience and Brand

Keskinäinen Eläkevakuutusyhtiö Ilmarinen

Customer Experience Manager

Keskinäinen Työeläkevakuutusyhtiö Elo

Development Director

Kesko Oyj

Retail Customer Experience Director

LähiTapiola

Service Director

Nokia Networks

Head of Customer Experience Management

OP

Consumer Engagement Manager

PlusTerveys Oy

CMO

Stockmann Oyj Abp

Department Manager, Customer Experience and Internal Services

Suomen Terveystalo Oy

Customer Experience Director

Telia Company

Director, Customer Insight

Veikkaus Oy Ab

SVP, Customer Relations and Digital Sales

It's very interesting to see where the other companies are and what their challenges are, and what they are doing. And, of course, it is great meeting new people, old colleagues, and potential new colleagues - you never know!

Riku-Pekka Hägg

Vice President, Ship Design

Wärtsilä Oyj Abp

Themes in discussions

  • Data Driven Design - Data enables better service design

  • How Artificial Intelligence will impact the customer experience?

  • Diginatives are here - Demanding customer or service design savior?

  • Measuring the customer experience

At the event you will meet Senior Management responsible for customer and service experience.
why
attend

insights

35 000 interviews and 10 000 online survey responses annually provides a comprehensive insight of top leaders across Europe and Asia.

business opportunities

Annually 160 events in Europe and Asia, 20 000 top leaders and 2 500 solution providers. Our exclusive invitation-only event concept offers business opportunities for both parties.

networking

Annually 70 000 pre-booked meetings. In average 20 1-to-1-meetings/events. We use the advanced data-based matching to find the relevant contacts for you and create you a platform to meet new contacts.
Solution Providers
  • Teleperformance
  • Eficode Oy
  • Bisnode
  • Vintor Oy
  • Merlin Systems Oy
  • Elisa Oyj
past event
FutureCustomer Experience
speeches
Tiina Moberg
DNA Oy
Petri Huikko
Raha-automaattiyhdistys RAY
Tiina Moberg
DNA Oy
Tuomas Manninen
OP Financial Group
Salla Ketola
Sanoma Pro Oy
Petra Mengelt
Euroloan Group Oyj
themes in discussions
  • You get what you measure - Do you measure experience or satisfaction?

  • Design thinking: From product to experience

  • Seamless customer experience as a competitive advantage for the future

spotlights
Eficode Oy
Userspots
Grape People Finland Oy
Messukeskus
Helsinki

Location Info

Messukeskus

Helsinki

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